G-Ink products are produced to the highest quality standards (ISO9001, ISO14001, QC 080000, REACH, RoHS) and the performance matches, the original cartridges by the printer manufacturers. G-Ink therefore warrants products to be free from defects in materials and workmanship.

If a defect is found in any G-Ink cartridge before the expiry date on the package, it will be replaced under our 1 for 1 full replacement guarantee – directly to your door in UK. No Quipple! No Hassle! For overseas customers, you are advised to contact your local dealer for the replacement.

To claim for the warranty service, simply fill in a RMA form from here and provide us the

• Evidence of purchase; and
• Evidence of the problem

We will endeavour to resolve the problem via email and/or telephone as quite a number of issues can be solved with some additional technical knowledge. Should the distant support fail, the defective products may be returned to us at:
Returns Department
G-Ink
Premier House,
112 Station Road,
Edgware,
Middlesex,
HA8 7BJ
United Kingdom

Disclaimer:

If for any reason the situation arises whereby it is claimed that a G-ink product has damaged the printer, the following shall apply:

G-ink guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate. G-ink shall not be liable to the buyer if any damage or abnormal wear to a printer that is claimed to have been caused by use of a G-ink product, could have been caused by goods not supplied by G-ink used in the printer before or after the use of a G-ink product.

Does using remanufactured or compatible inkjet and laser cartridges void my warranty?

Printer manufacturers normally sell printers at or below cost and make their profits from selling the cartridges as formerly, once you bought your new printer you had no choice but to buy one of their cartridges as they monopolise the supply of the cartridges.

Being perfect substitutes to the cartridges supplied by the printer manufacturers, compatible or remanufactured cartridges break the said monopoly and cut into the main source of profits of the printer manufacturers. Naturally, they are tempted to threaten to VOID YOUR WARRANTY due to the usage of compatible or remanufactured cartridges in order to protect their interest. However, it is ILLEGAL for them to VOID YOUR WARRANTY simply for using compatible or remanufactured cartridges. Keep in mind that the ink does not touch any part of the printer. The ink is applied to the paper through the cartridge (not the printer) while the paper is fed through the printer.